Ensuring complete Customer Relationship Management.
Ensuring maximum client renewals and help position brand.
Build Strategy and analytics to drive customer satisfaction, increase customer loyalty, optimize their campaigns.
Build and maintain various data reports for customer centered metrics.
Evolve customer centric processes that create long term relationships.
Be able to recommend industry leading practices for inclusion in our solutions and responses.
Responsible for Monthly and Quarterly reviews and Operational reports for the entire team.
Excellent client facing skills and the ability to work/communicate with clients/stakeholders to develop and interpret business requirements is essential
Aptitude to learn new domains.
Strong analytical skills with the ability to collect, organize, analyze, and disseminate significant amounts of information with attention to detail and accuracy.
Communicate and interact with appropriate areas on problems, changes and enhancements that may impact data, workflow and /or functionality within operations & reporting team.
Manage towards results, by process, with facts and with continuous process improvement in mind.