To draw and execute monthly plans to ensure all products supplied to customers are timely serviced and are operational thereby maintaining satisfaction of all existing customers of shakti.
Ensure sales and collection target achievement for spares sales in the assigned territory as per the plan.
Monitor monthly spare parts requirement of customers and company branches. forecast sales by planning in advance for 45 days to ensure adequate stock of spare parts at dealers to avoid sales loss.
Follow up for dispatch of the spare parts and bi- monthly review on outstanding payments and plans to collect within stipulated time from the respective service centres.
Record and update related claims, classify concerns and work out action plans for corrective actions.
Appoint service centre for customers in their respective territory and provide technical guidance to customers while attending the products at site and suggest repair techniques.
Respond to emergency calls within the timescale (48 working hours) by calling the customers or by site visit, get the satisfaction form filled and submit it to the respective branch.
To provide all related information regarding dissembling and fitting of a product; paper work of product, and to get billing of spare parts by appointing service canter.
Installation, commissioning, service and refurbishment of equipmentsat site.
2018 Shakti Pumps (India) Ltd. All rights reserved. | Careers | Shakti Portal | Pump Selection As India's leading manufacturer of energy efficient submersible pumps, we are well- known in our industry. We create our products for a number of sectors including agricultural, industrial, domestic and horticultural. However, this wasn't always the case. Since our humble beginnings back in 1982, we have worked hard to get to where we are today and have had to embrace every opportunity that has come our way.
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